Terms of use
The account terms set the contract, while this page explains how the data behind that account is handled. Read together, they stay consistent from sign-up to closure.
LEGAL REFERENCE
How We Handle Your Account Data
We keep this page plain: your account data stays with us unless a payment check or verification step genuinely needs it, and you can ask what we hold...
Account dataPayment referencesCookie choicesAccess requests
The Data Behind Your Login
Where local law permits, we collect only what keeps an account running: your name, mobile number, date of birth, the wallet or bank reference behind each top-up, and basic device signals such as browser type and IP region. JazzCash, Easypaisa, SadaPay and Raast settle through licensed payment partners, so full instrument numbers never rest on our servers — we keep a transaction
reference, an amount, a timestamp and a status. Access sits with the teams that resolve payment queries and, where a regulator or court order requires disclosure, with the authority that asked. Supported regions follow their own rules, and if a local rule bars a practice we switch it off rather than ask you to accept it. You can request a copy or
deletion of your records through our privacy desk.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
WHO SIGNS THIS OFF
Oversight Behind Every Clause
Privacy copy here is owned, not outsourced. A named policy owner walks every clause each quarter against how the platform actually behaves — payment flows, verification steps, support...
Policy owner
One named lead signs off every change to this page and answers for how the wording matches what our systems...
Quarterly wording check
Four times a year we test each clause against live platform behaviour, then publish a revision stamp. Anything that no...
Partner confidentiality
Payment partners handle settlement data under contract and we audit what they return to us. We never hand your contact...
Access logging
Every internal view of your account leaves a trace with a name, a timestamp and a reason. Spot checks run...
Retention schedule
Active accounts keep records for as long as the account lives. Closed accounts move to a shorter window, then get...
Regional rule watch
We track privacy and payment rules across the regions we support, so a change in one market updates the practice...
SAME RULES ELSEWHERE
How This Page Matches The Rest
This page never argues with our other policy pages. Where a sibling page covers the same ground, the wording matches and only the level of detail changes. If you spot a clash...
Promo rules
Promo conditions use the same definitions for eligibility, verification and record keeping, so a rule that applies to an entry also applies to the data we keep for it.
Account verification
Verification pages list which documents we ask for; here we cover how those documents are stored, who can open them and when they leave our systems.
Cookie notice
Cookie choices and the consent banner follow the retention logic described here, so switching a preference off in one place holds everywhere else on the platform.
Payment records
Settlement pages describe timing and references, while this page explains the data trail those references create and how long we hold it for reconciliation and disputes.
Device and app data
The app pages list supported devices and updates; here we explain the device signals we read, such as browser type and region, and why we keep them short-lived.
Complaints route
Complaint handling shares the escalation ladder used for privacy requests, so a data concern needing a second look reaches the policy owner through the route described here.
HOW THIS PAGE READS
Layout Choices That Keep It Clear
We built this page to be read once and understood, not skimmed and forgotten. Short blocks, plain headings and a chip row for each settlement route mean you...
Plain summary row
Three short lines at the top say what we collect...
Rail chips
JazzCash, Easypaisa, SadaPay and Raast each appear as a chip...
Jump links
A sticky row of links takes you straight to collection...
Revision stamp
Every update carries a date and a short changelog line...
Reading length
The full text runs to a few screens on desktop...
Download and print
Open the page in any browser and you can print...
What You Ask Us Most
Your name, mobile number, date of birth and login credentials, plus the reference behind each top-up. Documents are only requested when a local rule or a verification step needs them.
No full wallet or card numbers sit with us. JazzCash, Easypaisa, SadaPay and Raast pass through licensed partners, and we keep a transaction reference, an amount and a status.
Active accounts keep their data for as long as the account runs. After closure we hold records for a shorter window for reconciliation and dispute checks, then delete or anonymise them.
Yes. Write from your registered email to our privacy desk and we confirm receipt with a reference. Copies arrive within thirty days, and deletion follows once any open query clears.
Only with settlement partners that need a reference to complete a payment, and with an authority where a court order or regulator requires it. We never sell contact details.
Cookies keep your session and language choice steady, while device signals such as browser type and region help us spot odd logins. Both are covered in the cookie notice.